Offshore prices with nearshore convenience


Our Services

Inbound and Outbound Call Coverage

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We offer dynamic, custom solutions for outsourcing your business processes. Our advanced telephony applications and global voice services make outsourcing simple and affordable. Let us handle your inbound and outbound call needs through our 24/7 multi-lingual customer service and technical support centers.   



Technician and Ticket Dispatching

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Technician and ticket dispatching from Call Center Systems provides a critical communication link between your customers, field agents, and operations team. Our specially-trained dispatchers are available 24/7 to offer customer service, handle calls and provide technician scheduling.

 

Business Intelligence Systems and Solutions

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Through our custom ticketing system and Quality Information System (QIS), we are able to monitor all aspects of team performance. This approach makes it easier to execute operational and resource analysis and identify the best solutions for our clients, turning metrics into action.

Technical Support

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We are experienced in a wide variety of technical support including, internet service issues, product activation, warranty and post warranty support.

Sales and Telemarketing

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We have agents ready to help boost your customer acquisitions through new customer sales, order taking and fulfillment, lead generation and up-sell/cross sale renewals.

Customer Service

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Our agents are experienced Customer Service Representatives that excel at several customer service functions including maintenance of account information, processing of claims or investigations, processing of payments or service changes.

The Industries We Serve

Telecommunication

We provide both technician and work order dispatch and tracking to the telecommunication industry along with new customer acquisition and current customer up-sells

Healthcare

Our healthcare clients use Call Center Systems to provide all of the functions of a virtual assistant including, taking calls, scheduling appointments and customer support

Technology

Call Center Systems provides both level 1 and level 2 technical support including internet service issues, product activation, warranty and post warranty support.

Insurance

Our agents process claims, provide customer service, sales and scheduling across the health, auto and home insurance industries

HVAC

We provide heating ventilation and air conditioning (HVAC) technician dispatching and tracking, work order tracking , customer scheduling and customer service

Hotel and Lodging

Our agents qualify, gather, organize, record and execute bookings in a professional manner within predefined parameters and standards

The Call Center Systems' Difference

Our People

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Our people are the most critical component of Call Center Systems. What makes our team so special begins during the recruiting process. All applicants must pass an IQ and EQ exam to ensure they are capable of engaging with customers intellectually and emotionally. Once hired, our employees undergo 4 weeks of standard training focusing on communication skills, customer service and technology. Continuing education is also utilized to ensure our agents provide the best possible customer service.

Our Platform

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We utilize our own Central Authorization System (CAS) to enable technology for data collection and measuring analytics. CAS is integrated into each agent's desktop and is used by our team to assist you. The system provides a central depository for all collected data­-points for real·time analysis. This data-driven approach to service makes it easier to perform analysis and identify resolution paths.

Our Operations

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Our clients’ success is the #1 priority for our operations team. Through our operational consulting platform, our team can provide you with expert recommendations on how to adjust to trends, implement new requirements and make strategic changes to face any service related challenges. We’re here to help you keep your customers happy.